The NH Department of Transportation (NHDOT) has adopted a strategic business approach that recognizes not only the travel trends and needs of today, but also transportation's effect on economic competitiveness, environmental stewardship, and quality of life. The department’s approach is a balanced scorecard built on four strategic goals: customer satisfaction, performance, effective resource management, and employee development.
As part of the initiative NHDOT will be tracking performance measures that compare their actual performance to an annual target. One, three, and five year targets will be set by the Department for each performance measure to guide resource investment to accomplish the Department's Mission.
One of the key objectives supporting the department’s Performance Goal is to "Identify, communicate and collaborate with partners". To measure their progress in meeting this objective, NHDOT is partnering with several engineering societies to help get a useful response.
As these surveys reach your in boxes please take the time to fill out your responses. It only takes about 10 minutes, but it is a significant step in helping the Department best respond to the needs of our state.
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